Zurich Insurance appoints new chief claims officer for Asia-Pacific

Zurich Insurance Group has appointed Megan Shao arsenic main claims serviceman for the Asia-Pacific (APAC) region, with effect from 1 February 2026.

Shao returns to Zurich aft her tenure arsenic caput of claims, Asia astatine AXA XL.

She has accumulated much than 17 years of acquisition successful claims management, including erstwhile acquisition arsenic caput of fiscal lines & casualty claims for Asia-Pacific astatine Zurich Insurance.

In her caller post, Shao volition oversee claims operations crossed the APAC region.

She is tasked with starring claims strategies and moving intimately with determination teams to enactment ratio and lawsuit work successful each lines of business.

Shao is proficient successful English, Mandarin and Taiwanese, and is expected to absorption connected operational practices, squad improvement and determination claims processes.

She volition beryllium based successful Singapore and study to Zurich Insurance Asia-Pacific main method serviceman and Commercial Insurance caput Sean Walker.

Walker said: “We are delighted to invited Megan backmost to Zurich. Her experience, enactment and method expertise volition beryllium invaluable arsenic we proceed to fortify our claims work to our customers crossed the region.”

In a abstracted development, Zurich Insurance Asia-Pacific has launched Zurich Edge Assist, a caller module wrong its Zurich Edge Platform.

The instrumentality was developed with input from agents and brokers and is intended to enactment sales, servicing, and claims teams and intermediaries.

Zurich Edge Assist functions arsenic a single, unified level for interior and outer users, claiming to supply a one-stop solution with role-based entree and customised functionality for each user.

"Zurich Insurance appoints caller main claims serviceman for Asia-Pacific " was primitively created and published by Life Insurance International, a GlobalData owned brand.

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