4 hours ago
1
Chris Morris
Tue, April 14, 2026 astatine 4:45 AM CDT 4 min read
While overmuch of the event-going public's attraction of precocious has been connected the Ticketmaster colony (1) and consequent maneuvering, summons reseller StubHub has agreed to a colony of its own, which volition effect successful $10 cardinal successful refunds to immoderate customers.
The institution was accused of deceptive summons pricing by the Federal Trade Commission. Authorities, successful a merchandise (2), said StubHub had violated the FTC Act and the agency's Rule connected Unfair oregon Deceptive Fees by displaying online summons prices without disclosing the full magnitude consumers would pay.
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StubHub, the FTC said, advertised tickets connected its website for 3 days past May without disclosing up beforehand however overmuch consumers would really pay.
"The Commission's Fees Rule makes it precise wide that the full terms of live-event tickets indispensable beryllium disclosed up-front to alteration consumers to marque afloat informed purchasing decisions," Christopher Mufarrige, manager of FTC's Bureau of Consumer Protection, wrote successful a connection (3).
"Price transparency is indispensable to a escaped and competitory marketplace. Today's colony underscores the Commission's committedness to ensuring that consumers wage the terms they are promised."
StubHub, successful a connection to Moneywise, said it supported all-in pricing and that the colony with the FTC covered "a constricted fig of transactions, spanning conscionable 3 days successful May 2025, wherever immoderate listings connected our tract whitethorn person displayed summons prices exclusive of fees."
"While we powerfully disagree with the FTC's presumption of the case, we are addressing their concerns by refunding a information of those buyers' fee," the connection went connected to read.
To suffice for a refund, you'll person to person bought a summons connected StubHub for a unrecorded lawsuit betwixt the dates of May 12 and May 14, 2025. The ticketing tract volition notify qualified buyers via email implicit the adjacent 2 weeks. They volition not person to capable retired a assertion to person the payment.
According to an injunction (4) filed successful the Southern District of New York, StubHub is besides required to motorboat a website with colony information, and support a lawsuit work enactment and email for questions.
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