OpenAI approves first insurer app on ChatGPT for in-chat home insurance quotes

Over 40% of UK consumers would beryllium comfy receiving an security punctuation from a chatbot, a GlobalData survey has found. Meanwhile, OpenAI has approved the archetypal insurer AI app connected ChatGPT, letting users make personalised location security quotes in-chat.

GlobalData’s 2025 UK Insurance Consumer Survey recovered that 42% of consumers would beryllium either rather comfy oregon precise comfy receiving an security punctuation from an AI chatbot. By comparison, 24.5% were neutral astir the prospect, portion 33.6% said they were either not comfy oregon precise uncomfortable. With much than 4 successful 10 consumers already unfastened to AI-generated quotes, that baseline acceptance suggests comfortableness is apt to emergence arsenic chatbot experiences amended and consumers go much acquainted with the technology.

Meanwhile, OpenAI has approved the archetypal insurer-built AI app connected ChatGPT, allowing users to person personalised location security quotes straight wrong the conversation. The app was developed by Spanish integer insurer Tuio and is powered by AI organisation infrastructure supplier WaniWani. The app identifies idiosyncratic intent, asks for the required accusation via a abbreviated Q&A, and returns real-time quotes from a regulated carrier—without requiring users to exit the AI interface. Policy purchasing functionality is expected to beryllium added to the app astatine a aboriginal date.

The motorboat is notable due to the fact that astir insurers person truthful acold utilized OpenAI’s APIs down the scenes successful lawsuit service, claims, and cause tools, alternatively than offering quotes wrong ChatGPT itself. Even so, questions stay astir however delicate lawsuit information is stored, shared, and reused erstwhile interactions instrumentality spot wrong AI platforms. WaniWani says AI already generates astir 20% of caller concern for integer insurers and that AI-sourced postulation tin person amended than accepted search, with 12 much security apps presently successful the support pipeline.

Overall, with 42% of consumers already comfy with AI chatbot quotes—and a further 24.5% neutral—insurers person a meaningful basal to physique on. Going forward, they volition request to person neutrality into trust. That means making AI journeys elemental and transparent (in presumption of what is being asked and why), offering wide privateness assurances and consent controls, and providing an casual handoff to a quality advisor for reassurance oregon analyzable cases. If insurers brace these safeguards with consistently accurate, accelerated quotes, they volition beryllium good placed to assistance comfortableness levels arsenic familiarity with the exertion grows.

"OpenAI approves archetypal insurer app connected ChatGPT for in-chat location security quotes" was primitively created and published by Life Insurance International, a GlobalData owned brand.